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MCT CA Products
Personal Unified Communicator (PUC)
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Speech Dialer
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CA Certified Server

 

 

 






 

 

  Speech Dialer (SD)
  Enhance Productivity by 24x7 Personal Assistants Brochure Download
  MCT Speech Dialer (SD) acts like a personal secretary to make phone calls automatically at users’ voice command. Rather than check out phonebook and dial the number, users simply say contact’ name and destination they want to reach, for example, Tony Lee’s office. By integration of state-of-art automatic speech recognition (ASR) technology, MCT SD will identify the contact and check out the phone number, then place the call and pop up the contact’s profile to user’s IP phone accordingly. It greatly enhances user’s productivity and business efficiency, it also reduces operation cost.
 

Benefits
1. Enhance customer service quality and corporate image.
2. Reduce operation cost by automation and self-service.
3. 24x7 reliable non stop services at callers’ voice command.

Main Functions & Differentiation
1. Automatically check out phone number and make outbound call at users’ voice command.
2. Support recognition of dual key words, Name + Destination, to enhance efficiency.
3. Support group of contacts setup, searching and making conference call by saying a group name.
4. Support popping up contact’s profile to IP phone display.
5. Support integration and authentication of LDAP including MS Active Directory, Lotus Domino and Open LDAP.
6. Support integration with user’s personal phonebook from Outlook and Lotus Notes.
7. Support two nick names for each personal contact.
8. Support password protection of user’s specified personal contacts.
9. Support unified web based management interface with other MCT CA applications.

 

System Specification
1. MCT CA standard server supports up to 30 ports of Speech Dialer application and stackable for expansion. More powerful server is optional     for larger capacity in one box.
2. Support HA architecture for large enterprise.
3. Support Windows OS.
4. Support SIP/E1/T1/Analog protocols to integrate with IP PBX.
5. Built in W3C VoiceXML 2.1 complied IVR - MCT NetVoice. It is easy to integrate with enterprise backend database and applications by     web development tools (ASP, PHP, JSP and CGI).
6. Support multiple integration interfaces: Database (ODBC/JDBC), Directory Service (LDAPv3), TCP\IP Socket,Serial Port (RS-232), Email     (POP3).

 

User Interface

 

Management Interface

  Deployment Architecture




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